CALL CENTERS ASKED TO LOCATE HUBS TO SUBIC, CEBU, CLARK

MANILA, OCTOBER 2, 2003  (MALAYA) Trade and Industry Secretary Manuel Roxas II yesterday urged operators of call centers to expand their information technology (IT) hub operations in cities outside of Metro Manila.

Roxas said the Board of Investments (BOI) has identified Subic, Clark, Cebu, and Dumaguete as alternative sites.

The local government of Batangas is also trying to convince Convergys to use Calabarzon as a hub.

The BOI plans to launch Cebu as an IT hub.

Roxas said the regions have equally advantageous characteristics to offer in terms of manpower, educational facilities and telecommunication infrastructure.

At the same time, this would help raise quality and high paying jobs in areas outside Metro Manila.

Eastern Telecommunications have agreed to expand its DFON in Dumaguete in anticipation of call center expansion in the area.

Representatives from Sykes, PeopleSupport, C-Cubed and Eastern were also in Dumaguete to talk with local officials.

There are more than 40 call centers in the country employing some 20,000 people.

New entrants or expanding operations in the country including Convergys, RHM Teleservices Asia Pacific, inc., E-Performax Contact Centers Corp., Sykes, C-Cubed and People Support.

The DTI said nearly P5 billion has been invested in IT services in 2002.


Reported by: Sol Jose Vanzi

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