CONVERGYS PLANS 2 CALL CENTERS IN MANILA

New York, May 22, 2003 - Convergys Corp. , a billing software and 
customer-care services provider, announced plans to open two call centers 
in the Philippines in about two months in a move to cut back costs.

Convergys, which along with its competitors has suffered from the prolonged 
slump in spending among telecommunications companies, has recently built 
call centers in markets where labor is considered cheaper than in the 
United States.

The two new call centers, which will be in Manila and handle phone calls 
from clients' customers, will employ between 1,000 and 2,000 workers when 
they reach full capacity in 12 to 14 months, the Cincinnati-based company 
said.

The company, which in December announced plans to cut 950 jobs, said in 
April it hoped to double its headcount in India to 6,500 where it plans to 
open additional call centers.
Convergys employs 46,000 people altogether.

Jack Freker, president of the company's call center business said that 
Convergys plans to build four more call centers in India, in addition to 
its two existing centers.

"Demand from our clients is outstripping our ability to supply them" Freker 
told Reuters. "If we build at the same rate over the next year we will 
still be behind."

Freker would not say how much the company was spending in the Philippines 
but noted that call centers typically cost about $6 million to $8 million 
to build.

Convergys said its Manila call centers will be close to offices of other 
U.S. companies, such as Microsoft Corp. and Hewlett-Packard Co.

Reported by: Sol Jose Vanzi

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